Dispatcher

Job Location(s): CARROLLTON

Job Description

Company Overview
Since 1977, Hazel's has been recognized as an established leader in the expedited freight industry. Hazel's has a long and impressive track record of serving the transportation needs of thousands of customers ranging from small local companies to Fortune 100 companies. We work with manufacturing companies, public utilities, parts suppliers, and everything in between.

At Hazel’s we provide point-to-point courier and delivery services, scheduled same day deliveries, expedited “hot shot” deliveries, and over-the-road long-distance transport services. We also offer air freight forwarding services and air charters when ground transport isn’t fast enough for time-critical deliveries.

Job Description
Hazel’s is interested in hiring a overnight dispatcher for the weekend shift of Friday, Saturday, and Sunday 7 PM – 7 AM.
Dispatcher must work with current Dispatching team to get trained. Training period may be different than permanent hours. Training will last several weeks. Candidate will be compensated during training.

Salary and Benefits
This is a full-time W2 employee position. Compensation will be consistent with industry norms. Exact compensation will depend on experience of the candidate.

In addition to compensation, employee will receive access to Company Benefits including:

  • 2 Weeks Paid Vacation (eligible after 6 months of employment)
  • 401k Plan (with eligible company matches)
  • Medical Insurance (cost shared between employer and employee)
  • Life Insurance (company paid)
  • Disability (company paid)
  • Dental Insurance (employee paid)
  • Vision Insurance (employee paid)
  • Cancer Insurance (employee paid)

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.


Job Requirements

Summary of Key Responsibilities
Responsibilities and essential job functions include, but are not limited to the following:
· Answer incoming customer calls in a polite and professional manner
· Capture delivery/load information from the customer
· Quickly and efficiently input delivery information into Hazel’s software application (a third-party software application customized for delivery companies – called Xcelerator)
· Independently make decisions to select the appropriate equipment type for transport
· Independently make decisions to select the appropriate Driver to make the delivery
· Contact and dispatch the Driver by providing pickup and drop off information
· Provide directions to Drivers when necessary
· Stay in close contact with Drivers throughout deliveries and troubleshoot any problems that may arise
· Field customer calls/emails and answer any questions that arise
· Take verbal Proof of Delivery (POD) information from the Drivers and provide that information to Customers as requested
· Respond to incoming emails in a timely manner
· When necessary, pull parts out of our warehouse to provide to Drivers for local delivery
· Assist in office and administrative functions including data entry, invoice processing, filing, etc.
· Protect organization’s reputation by keeping pricing, promotion, purchase order, and credit-limit information confidential

Summary of Experience and Education
· College degree preferred
· High school diploma or GED required
· Previous Dispatch experience in the Transportation Industry is required.
· Knowledge of Xcelerator software system is a major advantage

Knowledge, Skills and Abilities
· Documentation Skills
· Data Entry Skills
· Ability to multi-task
· Ability to operate a dolly, forklift, hand trucks and pallet jacks is preferred (but not required)
· Responds promptly and professionally to customer needs
· Ability to read, comprehend and complete basic checklists, forms or other related documents
· Effectively present information in one-on-one or small group situations
· Identify and resolve problems in a timely manner
· Balances team and individual responsibilities
· No drug/alcohol related incidents

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